Refund policy

Every item in this store is printed and produced just for you when you place your order. Because of that, we are not able to accept returns for a change of mind, wrong size selected, or similar reasons, the way many made to order shops handle things.

If your order arrives damaged, defective, or is not what you ordered, please contact us at hello@iep-compass.com within 30 days of delivery. Include a photo of the item and your order number, and we will make it right with a free replacement or a full refund. You will not need to ship the item back to us.

Exceptions: we are unable to offer refunds or replacements for packages confirmed delivered by the carrier but lost or stolen afterward, for the wrong size being ordered when the size chart was available on the product page, or for digital gift cards. If your tracking shows a delay or delivery problem, please file a claim with the carrier directly using your tracking number, and reach out to us if you need help.

Processing time: please allow 2 to 5 business days for production before your order ships, followed by standard shipping time based on your location. Approved refunds are issued to your original payment method and typically appear within 5 to 10 business days, depending on your bank.

Questions: if more than 30 days have passed since delivery, or if you have any other question about an order, reach out to us at hello@iep-compass.com and we will help however we can.